My Account & My Orders

• What is 'My Account'? How do I update my information ?
• How do I merge my evergreem accounts linked to different email ids?
• How do I know my order has been confirmed?
• Can I order a product that is 'Out of Stock'?

Payments

• How do I pay for a Book purchase?
• Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on EvergreenPublications?
• How do I pay using a credit/debit card?
• Is it safe to use my credit/debit card on EvergreenPublications?
• What steps does EvergreenPublications take to prevent card fraud?
• What is a 3D Secure password?
• How can I get the 3D Secure password for my credit/debit card?
• Can I use my bank's Internet Banking feature to make a payment?
• Can I make a credit/debit card or Internet Banking payment on EvergreenPublications through my mobile?
• How does 'Instant Cashback' work?

Order Status

• How do I check the current status of my orders?
• What do the different order status mean ?
• When and how can I cancel an order?

Courier

• How does the delivery process work?
• How are items packaged?
• Are in-transit products insured?
• How can I track the delivery of my order?
• What is E-Kart Logistics?

Cancellations & Returns

• What is the Return policy period applicable for different categories?
• How does EvergreenPublications help in resolving any issue with a product purchased on Flipkart?
• What are the checks done by Flipkart while accepting (picking up) a return product from the customer?
• What is EvergreenPublications's Friendly Returns policy?
• What is EvergreenPublications's Replacement Guarantee?
• What items can I Exchange?
• When are returns not possible?
• Do I have to return the free gift when I return a product?
• Can I return part of my order?
• I have requested a replacement, when will I get it?