HELP

Hello! What can we help you with?

My Account & My Orders

What is 'My Account'? How do I update my information ?
How do I merge my evergreem accounts linked to different email ids?
How do I know my order has been confirmed?
Can I order a product that is 'Out of Stock'?


Payments

How do I pay for a Book purchase?
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on EvergreenPublications?
How do I pay using a credit/debit card?
Is it safe to use my credit/debit card on EvergreenPublications?
What steps does EvergreenPublications take to prevent card fraud?
What is a 3D Secure password?
How can I get the 3D Secure password for my credit/debit card?
Can I use my bank's Internet Banking feature to make a payment?
Can I make a credit/debit card or Internet Banking payment on EvergreenPublications through my mobile?
How does 'Instant Cashback' work?


Order Status

How do I check the current status of my orders?
What do the different order status mean ?
When and how can I cancel an order?


Courier

How does the delivery process work?
How are items packaged?
Are in-transit products insured?
How can I track the delivery of my order?
What is E-Kart Logistics?


Cancellations & Returns

What is the Return policy period applicable for different categories?
How does EvergreenPublications help in resolving any issue with a product purchased on Flipkart?
What are the checks done by Flipkart while accepting (picking up) a return product from the customer?
What is EvergreenPublications's Friendly Returns policy?
What is EvergreenPublications's Replacement Guarantee?
What items can I Exchange?
When are returns not possible?
Do I have to return the free gift when I return a product?
Can I return part of my order?
I have requested a replacement, when will I get it?