Hello! What can we help you with?

My Account & My Orders

  • What is 'My Account'? How do I update my information ?
  • How do I merge my evergreem accounts linked to different email ids?
  • How do I know my order has been confirmed?
  • Can I order a product that is 'Out of Stock'?


  • How do I pay for a Book purchase?
  • Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on EvergreenPublications?
  • How do I pay using a credit/debit card?
  • Is it safe to use my credit/debit card on EvergreenPublications?
  • What steps does EvergreenPublications take to prevent card fraud?
  • What is a 3D Secure password?
  • How can I get the 3D Secure password for my credit/debit card?
  • Can I use my bank's Internet Banking feature to make a payment?
  • Can I make a credit/debit card or Internet Banking payment on EvergreenPublications through my mobile?
  • How does 'Instant Cashback' work?

Order Status

  • How do I check the current status of my orders?
  • What do the different order status mean ?
  • When and how can I cancel an order?


  • How does the delivery process work?
  • How are items packaged?
  • Are in-transit products insured?
  • How can I track the delivery of my order?
  • What is E-Kart Logistics?

Cancellations & Returns

  • What is the Return policy period applicable for different categories?
  • How does EvergreenPublications help in resolving any issue with a product purchased on Flipkart?
  • What are the checks done by Flipkart while accepting (picking up) a return product from the customer?
  • What is EvergreenPublications's Friendly Returns policy?
  • What is EvergreenPublications's Replacement Guarantee?
  • What items can I Exchange?
  • When are returns not possible?
  • Do I have to return the free gift when I return a product?
  • Can I return part of my order?
  • I have requested a replacement, when will I get it?